Support
Help with TrueCost
Quick answers for product analysis, local data and TrueCost PRO licensing.
TrueCost did not detect a product or price
Open the product's own page, select the TrueCost toolbar icon, and choose Analyze this page. Some sites render prices in a way that cannot be detected reliably; use the manual purchase form in that case.
My PRO license will not activate
Confirm that the checkout email exactly matches the purchase, the complete license key was entered, the browser is online, and the license belongs to a supported TrueCost PRO Monthly or Yearly plan.
I changed or regenerated my license key
Enter the new key with the original checkout email and select Activate PRO. A previous regenerated key will no longer verify.
I am moving to another browser or computer
Select Deactivate on this browser on the old browser first. Then activate the license in the new Chrome profile. Activations remain subject to the license limit shown in Lemon Squeezy.
What happens when I return to Free?
Existing decisions remain available. Free permits up to five Waiting purchases at one time. Resolve or delete records until fewer than five remain before adding another waiting purchase.
How do I delete my data?
Open the TrueCost dashboard and use its data-deletion control. If PRO is active, deactivate the browser license first when possible so the activation slot is released.
Contact support
Email fdartsupport@gmail.com. When requesting help, include the TrueCost version, Chrome version, what you clicked and the exact error message.